Question 1

Do you take Medicaid?

Accepted Answer

No!  The Joshua Agency is no a Medicaid provider.

Question 2

Do you take Medicare?

Accepted Answer

No, unfortunately, Medicare does not directly cover the cost of non-emergency medical transportation.

Question 3

Can you bill my insurance directly?

Accepted Answer

No, we do not bill your insurance company.  The Josua Agency is a private pay service.

Question 4

I'm located upstairs in my home, will you help me down the stairs?"

Accepted Answer

Yes!  We are a full service company, and will help you down the stairs safely.

Question 5

How far in advance do I need to book your services?

Accepted Answer

We prefer 24 hours notice to book a transport.  However, we understand sometimes circumstances do not all  24 hours advance notice. We try our best to accomodate same day reservations.  It's best to give us a call to make sure.

Question 6

After you drop me off at my appointment, how long will I have to wait for my ride home?"

Accepted Answer

It's our goal to transport you home as soon as possible.  We give ourselves up to an hour for return home pickup.  Return times can depend on many factors, such as the distance of your trip, the location of your drop off, the time of day, other riders in the field, and traffic. However, we do ask that you call us when you are completely ready to return home.

Question 7

Can the driver wait for me?

Accepted Answer

Yes! Our standard service is to drop off, and then return when you are ready, however if you'd like, the driver can wait for you at your appointment. Please call us and ask us for details.

Question 8

Do you provide a wheelchair?

Accepted Answer

No. We will gladly transport your wheelchair.  However, we do not provide wheelchairs.

Question 9

Do you provide stretcher service?

Accepted Answer

No. If you need to go by stretcher, you'll likely have to go by Ambulance. However, we can arrange an ambulance to pick you up. Please call and ask about it.

Question 10

Can you take me if I’m on Oxygen?

Accepted Answer

Yes! As long as your Oxygen is portable, we can transport you! Please also note the expected duration of your stay, as well as travel time, and make sure to carry the appropriate amount of oxygen for your trip.

Question 11

I'd like to arrange treasportation for multiple visits, is that possible?"

Accepted Answer

Yes, we accomodate standing orders. Please call and arrange your transportation with us, and we'll take care of you!

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